How to sign in using a Microsoft Account

If your organization is hosted / managed by Microsoft infrastructure a user may register and access Zendesk using their Microsoft details. This provides a single-sign-on experience where separate usernames and passwords to access the system are not required.

A user can register and sign-in to Zendesk using their same credentials they use for everyday business operations.

Microsoft Registration Process

1. Go to your help centre URL
   e.g., https://department-name.zendesk.com or https://department-name.crayon.com (for those departments with their own subdomain).
2. Click Sign in with Microsoft.
   
   
   
3. Enter your email address and click Next.
   
   
   
   
4. Enter your Microsoft password.
   
   
   
   
5. Tick the “Don’t show this again” checkbox. Note: this will remember your authentication details for the next time you visit enabling a sign-sign-on-like experience. Your credentials will be remembered until it expires, such as your browser cache is cleared, for example.
   
   
   
6. Click Yes. Note: this step is required for registration only
   
   
   
7. After this step your new account will be registered, and you should be logged in to Zendesk.